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steve_benedick
steve_benedick
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Re: unique visitor ID in mobile app - Adobe Experience Cloud Mobile 21-06-2016
In an earlier post in this thread (that post appears to have been deleted?), it was stated that the Visitor ID was partially generated using information specific to the device. I simply wanted to clarify that device information is not a part of the process used to generate a Visitor ID. -steveb

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Re: unique visitor ID in mobile app - Adobe Experience Cloud Mobile 20-06-2016
@Adrian, @Tanmay - It is accurate that a delete and reinstall of the app will cause a new visitor to be generated. I need to clarify that while clearing app cache will not cause a new Visitor ID to be created, clearing app data will result in a new Visitor ID being created. Also worth noting that the SDK uses no information about the device when generating the Visitor ID.Sorry for the confusion. Hope this helps. steve benedicksr mobile software engineerAdobe Marketing Cloud

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Re: Data Not coming in Mobile App Suites - Adobe Experience Cloud Mobile 29-02-2016
Hey Anudeep,At its core, Bloodhound is just a proxy server. If the IP address of Bloodhound is used as your endpoint for your request (192.168.0.100:50000 in your ADBMobileConfig.json attached), the concept of forwarding is lost - there is nowhere for Bloodhound to "forward" the hit to.Instead, you should use your Analytics tracking server in the config file (as mentioned by JillsMatthew above). You should then modify the network settings on your test device to proxy via Bloodhound. You can do t...

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Re: Mobile App Analytics - Error on Port - Adobe Experience Cloud Mobile 08-02-2016
Hey Anudeep Srivastav ,It looks like your device/emulator isn't able to communicate with your Bloodhound instance. I would double-check your ADBMobileConfig.json file to verify it's pointing at the IP Address of your Bloodhound proxy. Hope this helps.steve benedicksr mobile software engineerAdobe Marketing Cloud

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Re: Win 10 UAP: Not recording lifecycle metrics - Adobe Experience Cloud Mobile 09-11-2015
Hey Gary,Can you please post the debug log here?A couple of things you can check: Have you connected your device to a proxy to see if hits are leaving the device? Have you tried sending in any other data to your report suite from your UWP app? Thanks!steve benedicksr mobile software engineerAdobe Marketing Cloud

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Re: WINU-4.0.0 SDK always firing CrashEvent - Adobe Experience Cloud Mobile 26-10-2015
Hey there, The CrashEvent is set on launch when the Adobe SDK is not aware that the app exited/closed correctly in its previous run. In Windows, you have to tell the Adobe SDK when the app is suspended or closed. Please verify you have correctly implemented lifecycle by referencing the section called "Lifecycle Metrics" on this page: https://marketing.adobe.com/resources/help/en_US/mobile/uwp/analytics.html Hope this helps. -steveb

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Re: Universal Omniture SDK for windows - Adobe Experience Cloud Mobile 15-10-2015
Hello,This exception is most commonly caused by our library when the Windows C++ Runtime Library can't be found. Please ensure your Windows Phone project includes a reference to "Microsoft Visual C++ 2013 Runtime Package for Windows Phone". If it already has this reference and you are still having an issue, please reach out to client care as suggest by Shekhar above. Hope this helps. Steve BenedickMobile Software EngineerAdobe Marketing Cloud

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Re: Push Notification Tracking - Adobe Experience Cloud Mobile 15-10-2015
Hey Merve, I won't provide any specific Android code, but I will give you this link which provides you all you need to know about the Android push message payload: https://developer.android.com/google/gcm/adv.html#payload Note the 4k limit. You likely won't run into the size limit, but the process is largely the same. Make sure you put a variable in the payload of your push message, then handle it as desired in your Android activity. Hope this helps. steve benedickmobile software engineerAdobe M...

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Re: app crash under ios - Adobe Analytics 15-10-2015
Hey Sparro, We'd be happy to take a look at your issue, but we'll need information that you probably don't want to share in the forums Please log an issue with client care and we will get it fixed. Thanks! steve benedickmobile software engineerAdobe Marketing Cloud

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Re: Mobile App Lifecycle Reports - Adobe Analytics 15-10-2015
Greetings, In Adobe Analytics, by default, enabling Mobile App Lifecycle Reports will automatically update your navigation menu. However, if you are using a custom menu, it is likely you will need to go add the reports you're interested in to your white list of reports. As mentioned by Alexis, Adobe Mobile Services is a nice way to get at all your mobile data. I would recommend checking it out. steve benedickmobile software engineerAdobe Marketing Cloud

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