Glad the solution worked. As for the problem, I agree it makes no
sense--you are preaching to the choir. I can come up with no reason why
they would provide the ability to type in an email address when the
saved identity will override it (without notification of any kind). On
the email entry screen, they could at least specify that a saved
identity will override anything entered. It took some time to
troubleshoot when we had the problem; the solution we identified worked
but at a significant was...