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sydneyp50459827
sydneyp50459827
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Re: My Updates for Collaborators in the NWE - Workfront 03-05-2021
Sorry, just to clarify, I am talking about a feed of updates that a review level user can see a list of all of their recent updates and reply to them from that feed. (not a worker who can see the updates feed on items they are assigned to)

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My Updates for Collaborators in the NWE - Workfront 03-05-2021
Does anyone have a solution for displaying updates for collaborators in the NWE? Since this is not visible in Home and there is no My Updates tab like in Classic, I'm trying to come up with another way to display something similar for our collaborators. This is going to be a big loss for them. Additionally, does anyone recall that list where we had 10 votes to allocate to a specific list of features for the NWE, has anything come of this? I know I allocated all of my votes to the updates feature...

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Re: Filter Issue Report By Team Assignment - Workfront 04-03-2021
Hi Kyna, I was really overthinking that one. Thank you so much - it worked!

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0

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Re: Rate the service you just received - Workfront 04-03-2021
Hi Cheryl, I totally understand! Ideally, this would be an email that gets sent to the requester once their Help Desk request is resolved. Similar to the one that we received from Workfront after our support ticket is resolved. If I had to guess, Workfront uses some kind of integration for this and it's probably connected to Salesforce but I could be wrong. I think for now, we will just send out a survey manually to our requesters. Thank you for taking the time to respond!

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Filter Issue Report By Team Assignment - Workfront 26-02-2021
Is it possible to filter an issue report based on a team assignment versus a user assignment? Currently my workaround to this is to use the filter "Assignments > User ID > Is Not Blank, but I'd like to be able to filter by the team assigned to the issue. (which in this example is "IT - Help Desk") See attached screenshot for reference. Thanks in advance for your help!

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Re: Truncate Description in a View - Text Mode? - Workfront 23-02-2021
That worked, thank you so much!

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Re: Truncate Description in a View - Text Mode? - Workfront 23-02-2021
Thank you Anthony! One follow up, how do I get rid of the (open issue for more) ? I tried but I broke it! and thank you for the additional resource! I will poke around in there!

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Truncate Description in a View - Text Mode? - Workfront 23-02-2021
Is it possible to use text mode to truncate the description in a view to make the viewing and scrolling experience better? Does anyone have the text mode they could share? Also, if I were to apply this text mode, would I lose the ability to in-line edit the description field?

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Re: View the date a task or issue entered its current status in a report - Workfront 11-02-2021
Thank you @Nichole Vargas‚ This is a great first step, so I appreciate you letting me know about this! It does seem like this calculated custom field will track only the first status change date, and I'm looking for the date that the current status was set. It's definitely still worth trying out that calculated field though!

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Rate the service you just received - Workfront 11-02-2021
Does anyone know if there is a way to create some kind of "rate the service you just received" functionality in Workfront? I know the functionality doesn't exist in Workfront itself, but has anyone used something like this to bench line their customer service levels for things like help desk requests? (something similar to the email we get from Workfront customer support after a ticket as been resolved/closed and their asking us for a rating)

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