Hi Cheryl, I totally understand! Ideally, this would be an email that
gets sent to the requester once their Help Desk request is resolved.
Similar to the one that we received from Workfront after our support
ticket is resolved. If I had to guess, Workfront uses some kind of
integration for this and it's probably connected to Salesforce but I
could be wrong. I think for now, we will just send out a survey manually
to our requesters. Thank you for taking the time to respond!