since ‎25-07-2014
‎02-03-2021
ananya_kuthiala
Employee
Re: Adobe Campaign Architect Certification 9A0 -393 Query
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi Gaurav.Behl​The Architect exam covers Adobe Campaign Classic only as of now. When i appeared for the exam last year it included questions on V6 only however recently the exams have been revised hence might have questions related to V7 as well.In terms of the topics covered you should prepare about the various deployment types , Server/DB configuration, Security.Regards,Ananya Kuthiala

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Re: Error Export Reports
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hello Badr,When you try to export the report, Could you check the web logs and share the error you are getting ? Has this worked previously ?Regards,Ananya Kuthiala

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Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hello Everyone,Let me check internally if we can upload the presentation on the Office Hours page. I will keep you all posted.Regards,Ananya Kuthiala

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Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi cavallo714​I have sent you the ppt on your email address. Please check and confirm if you have received it.Regards,Ananya Kuthiala

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Re: Loading images into Adobe Campaign
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi bamamh1​I guess you are using ACS and the steps i shared were for ACC. For ACS please follow the below documentation Adobe Campaign Help | Inserting images Adobe Campaign Help | About email content design Regards,Ananya Kuthiala

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Re: Loading images into Adobe Campaign
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi bamamh1​In order to upload images in public resource folder then using them in email. Follow the below steps1 - Go to Explorer > Resources > Online > Public resources2 - Click on new on the top right side of the window and give a label , internal name and then on the below window upload an image from your machine.Regards,Ananya Kuthiala

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Re: Loading images into Adobe Campaign
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello bamamh1​Unfortunately there is no way to upload bulk images into Adobe Campaign. You would need to upload them one by one via public resources.Regards,Ananya Kuthiala

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Re: Report of total email send to individual domains
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi Yashank P​If you are referring in ACC then there is an out of the box report called Broadcast statistics which by default shows AOL,Yahoo,Microsoft , Gmail domain volume. if you need to add other domains then you can specify them under enumerationsRegards,Ananya Kuthiala

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Re: Adobe new domain set up request
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi RaulOcana​It works with both of them ideally but i have not seen anyone delegating a primary domain as once delegation is done that domain/sub-domain should not be used anywhere else.Regards,Ananya Kuthiala

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Re: Adobe new domain set up request
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi RaulOcana​Please find my answers Inlinewhat do we need to accomplish that? You would need to delegate the name server of your sub-domain to campaign.adobe.com once that is done you can raise a support ticket to get the same configured on the instance if hosted by Adobe 2 How long would that new set up take? Delegating a sub-domain on your end should not take too long usually within a day or two. Once that is done Support should be able to get the rest of the job dine within 3-5 business days....

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Re: Litmus integration with Adobe
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi RaulOcana​Litmus is a paid feature hence it would be good to check if its included in your contract.Then it actually depends on what flavor of campaign are you using ACC or ACS. If you are using ACC then what is the architecture type ( Fully hosted with Adoe or Marketing instance is hosted by you and mid server is hosted by Adobe ) In general to activate Litmus on Marketing instance following steps are required assuming you host the marketing instance and Adobe hosts the mid instance and once...

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Re: How to delete a folder or file from SFTP (AC v6.1.1)
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi salvdangelo​It looks like to be permission issue wherein the user that you are logged in with does not have sufficient rights to delete the folder/file. When a folder is created for example via workflow that is created by user called "neolane" and your current user would not be able to delete those file/folder.You can manage the same via a workflow ( Probably via curl command) or request support to have the current user added to the group to which neolane belongs so you have similar rights.I ...

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Re: Not receiving mail in adobe campaign standard
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi vinaydkarde​If the broadlog shows as email sent but it is still not received by the end user then deeper investigation needs to be carried out. For example reviewing the MTA child logs to see if mta processed the email or not and next course of troubleshooting would depend on it. As you have mentioned its a organization sandbox so either campaign support team or spp team would be able to assist you in this case. I would suggest to raise a ticket with support team providing details like instan...

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Re: Not receiving mail in adobe campaign standard
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello vinaydkarde​Can you also check the sending logs to verify if that shows as sent ? At the same time if the email was sent within your organization , Can you ask the recipients to check if the email has not landed in their spam/junk folder ?Regards,Ananya Kuthiala

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Re: TrackingLog
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello jael39132526​The tracking logs are inserted via a technical workflow called "tracking" which by default runs every hour and pulls the tracking records from server and writes them into schema.Regards,Ananya Kuthiala

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Re: Images not displayed after Campaign update
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi nicolais56285807​Most likely yes. Please reach out to our support to get this fixedRegards,Ananya Kuthiala

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Re: Images not displayed after Campaign update
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi dominikl66817691​The link for support portal is https://support.neolane.net/ . You would only be able to raise a ticket if you are listed as a supported user for your company. Incase you are not then you can request a colleague of yours to raise an ticket with all relative information.I Hope this helps !!!Regards,Ananya Kuthiala

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Re: hello everyone
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hello parasb1361107​Welcome to Campaign World !!!To get started i would recommend going through Adobe Campaign Classic and Adobe Campaign Standard Documentation to get yourself familiarized with the product.ACC - Browse Collection ACS - Adobe Campaign Standard Learn & Support Along with this you may also subscribe to the youtube channel of Adobe Campaign Adobe Campaign - YouTube which has tutorial videos as well.Regards,Ananya Kuthiala

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Re: Images not displayed after Campaign update
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi dominikl66817691​In order to verify if this is related to server configuration, Could you view the source of the delivery and then try to open the image url directly in a browser like Chrome and if it shows error message like "Access Denied" then you would need to raise a support ticket on our support portal so our team can liaise with Infrastructure team to get that rectified.Regards,Ananya Kuthiala

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Re: Images not displayed after Campaign update
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi dominikl66817691​Apart from build upgrade has anything else changed ? In terms of server location or url ? When you say every image in Campaign instance is unreachable do you mean that you are not even able to preview any image uploaded via public resource ?It would be great if you can paste the error you are getting.Regards,Ananya Kuthiala

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Re: Send number of query result in a Alert activity
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello maurizioc92956636​In the delivery alert activity you may use " <%= instance.vars.queryCount = vars.recCount %>" which would print the number genereated by query activity.Regards,Ananya Kuthiala

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Re: How to download Inbox Renderings?
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi himanshun96956010​Unfortunately the report can only be viewed within the instance but cannot be downloaded.Regards,Ananya Kuthiala

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Re: How to download Inbox Renderings?
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi himanshun96956010​Inbox Rendering which is now know as Litmus is a paid option so i would request you to review your contract with your CSM/Account manager at Adobe to see if it has been purchased.Regards,Ananya Kuthiala

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Re: Resend delivered message
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi ravitejagundu​The structure of the workflow can be pretty simple. Add a query activity which will query for that recipient in recipient schema and add a delivery activity in which you can paste the content of the delivery by looking up for the same from previous delivery or delivery template that was used and add the invoice if it was static if the pdf was dynamic then you can select that option. Regards,Ananya Kuthiala

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Re: Resend delivered message
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi ravitejagundu​Incase you have email archiving/ BCC feature enabled ( Depending on your build ) then you can option a copy of the email and re-send it to the customer but incase you do not have it setup then you would have to target the same user via workflow and attach the invoice in the delivery and send it again.Regards,Ananya Kuthiala

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Re: ACS: Special characters in subject line?
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello nicolais56285807​Yes you can use them in the subject line. UTF -8 characters work in the subject line and render absolutely fine in mailbox. Below are the screenshots of the sameRegards,Ananya Kuthiala

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Re: How to create segments in Adobe Campaign Standard (ACS) - Reporting
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi vijayakumar.raju​Please go though "Delivery logs extension" mentioned under 18.5 ( What`s New ) section Adobe Campaign Help | Release Notes Delivery logs extensionDelivery logs extension allows you to extend sending logs with profile data and segment code coming from workflows. This information can then be used in Dynamic Reports, and lets you keep a snapshot of some information at the sending time of a delivery.There are 2 more use cases :Export extended broadlogs with "frozen" data: As a ma...

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Re: How to display a workflow variable value in email delivery
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello davidh24373890​If you have an instance variable created on a workflow ex(instance.vars.xxx) you will have to perform the following steps Define a variable inside your delivery. You can do it by clicking on delivery properties (Variables tab) Define a delivery variable thereOn the workflow canvas, inside the Initialization Script section of the delivery activity, you will have to assign the instance.vars.xxx value to the delivery variable defined in step A.Then inside your delivery creative...

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Re: Adobe Campaign Standard Integration with Salesforce
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello @ClarenceYou may go through the documentation CRM Connectors - CRM Connectors Compatibility Matrix - Adobe Campaign Classic Compatibility Matrix Regards,Ananya Kuthiala

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Re: Error in a technical workflow "Synchronization of Twitter accounts"
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hello rummw46304091​Could you also check if the twitter account is protected or public ?Regards,Ananya Kuthiala

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