I introduced it to my users and people managers really love it. They
aren't usually tied to projects and spend a lot of time communicating
with their team and other leads via Teams so this meets them where they
are. I often train everyone to turn off email notifications if they are
going to use Teams so they don't have to be notified twice. It's also
great for casual users that need to submit a request without the
"hassle" of logging in.