I'm asking around about this as well. Good info, David. I'll be looking
in to your approach for sure. But would really prefer to have a survey
sent out automatically when an issue/project is marked as complete
(definitely will need to analyze and report out on the custom data
collected as well). Better yet, trigger it to be sent when a specific
milestone is completed (due to the nature of how our project schedules
are structured). Interested to hear how others have tackled this as
well. I'll add...