Not an answer -- but one of our long 'pet peeves' is that a request queue can't be instructed to create a TASK vs Issue. This would help in many ways - especially to help leverage the new'ish Work Balancer. I understand that functionality would require fusion - but upper management doesn't agree ...

Just curious - does your profile have a template assigned? it might be hiding the option alt option as I have been seeing strange things with Chrome of late - try viewing in incognito mode

... and yes I have cleared cache and etc etc lol

strange - its odd...

so you are seeing the option on the admin screen in setup screen? When I opened preview today to start testing with a new group to onboard to NWE - I land in Classic and no menu option to select which experience - unless its moved

Doug -- I actually left that out of my write up "on purpose" as to not drive an answer. With that I agree with your better answer of adding a sub task (or issue) and prior to that since this has a dollar amount tide to the ask... using Expense module as a way to add line after line. Though I wasn'...

This update is very frustrating - especially with more and more tools embracing workflow automation. Thank you though for the follow up! Be Safe John

ditto -- yes that makes sense! John Seitz DTCI | Disney |

I'd be interested in this conversation -- unfortunately my IT portion of users have passed on Portfolio work in WF and the way scorecard seems to be very dated was one of a few reasons for seeking other tools. John Seitz DTCI | Disney |

I don't mind the black on blue... BUT would rather see White text on the blue (I think) .... John Seitz DTCI | Disney |