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BettinaSparks
BettinaSparks
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Re: How to Submit a Support Ticket on Experience League - Workfront 02-08-2022
@JuliaPhelps and all that are having issues because you do not have a dropdown...you need to call support at 1-844-306-4357 so they can resolve the issue. There SHOULD be a dropdown and they have to do a screenshare with you to get some info from your ID to resolve it. They said it is widespread but seems to be random.

Views

309

Like

1
Re: How to Submit a Support Ticket on Experience League - Workfront 02-08-2022
@RandyRoberts thanks for the example! I do not have that option on my page. I emailed my sales rep and also the WFCommunitySupport@adobe.com email to see if I can get some help.

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335

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0
Re: How to Submit a Support Ticket on Experience League - Workfront 02-08-2022
@MadalynD okay thank you. I do not have that option and was afraid I was overlooking something. I have looked all over the page and there is no drop down anywhere. @jon_chen can you please advise what we should do in order to fix this issue with accessing support?

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350

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0
Re: How to Submit a Support Ticket on Experience League - Workfront 02-08-2022
@MadalynD where did you find the dropdown? I am not seeing one on my support page.

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366

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0
Re: How to Submit a Support Ticket on Experience League - Workfront 02-08-2022
Same issue here. I can't submit or view open tickets after the switch over.

Views

382

Likes

0
Re: Delegate proofs - Workfront 19-05-2022
Is this functionality going to be included when the Proofing backend moves into Workfront this year? Like others have said below, this is a huge functionality/end user experience issue. When we have people that are approvers on proofs and they are out on vacation, it is a huge hassle to do a workaround for both sys admin and proof owners. I feel like this should work the same as the approval delegation function that is already in Workfront for tasks, projects, etc. We have a lot of proofs that a...

Views

83

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0

Replies

0
Re: Delegate proofs - Workfront 19-05-2022
Is this functionality going to be included when the Proofing backend moves into Workfront this year? Like others have said below, this is a huge functionality/end user experience issue. When we have people that are approvers on proofs and they are out on vacation, it is a huge hassle to do a workaround for both sys admin and proof owners. I feel like this should work the same as the approval delegation function that is already in Workfront for tasks, projects, etc. We have a lot of proofs that a...

Views

83

Likes

0

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0
Proofing reporting and late notifications - Workfront 31-01-2022
Hoping someone here can help confirm if the below is even possible with Proofing (integrated proofing in NWE, not stand alone version) We are trying to find a way to generate a report that will show one of our Marketing managers ALL the proofs he is on...not just the ones he is an approver on. There are a lot where he is just a reviewer and not an approver. Also, we are looking for the best way to set up some sort of late notifications on proofs that will automatically notify the user who is ass...

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11

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1

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0
Allow instance access to support entire time a ticket is open - Workfront 12-02-2021
It would be helpful if once we create a ticket with support and have granted access that 1) they get notified automatically once we grant access without us having to email them back to say we did it and 2) their access remains "open" the entire time the ticket is open and then expires once the ticket is closed. It is really frustrating when you have a more complex ticket or if support is busy and take a few days work on it that you continually have to keep getting emails to grant them access aga...

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6

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2

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0
Re: Parent Task status pending when approval is pending - Workfront 10-02-2021
OH MY GOSH YESSSSSS!! This creates SO many issues with us too! I have created a report to show users what tasks they have that are in "complete pending approval" status so that has helped some but showing 100% when its not actually "done" (not approved) is very confusing.

Views

14

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0

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0