Hello, it took me forever to figure this out!You actually have to create
a "Project" and select the option "Publish as Help Request" in the Queue
Details section. Not sure if you are using the new experience but the
screen shot below is where to find it. (One thing to mention is the
"Queue Details Section" may not be available depending on your Layout
Template and those can be found/edited in the Set Up section. Good Luck!
(Ignore my horrible screen shot, I was rushing )