This same issue has come up for our team. We were so excited to start
using the balancer, but quickly realized after building out new process
that the balancer cannot work in our environment unless we can
manipulate the duration and hours on an issue. We manage a high volume
of work and usually use longer durations, but the work usually only
takes a few hours. the current set up calculates an entire week of work
for something that really only takes 2-3 hours, making the tool useless.