I'm not aware of any technical solution, but from an expectation
management aspect, we have included explicit text notes in key forms
that state 'The SLA for this work will be X days.' If you had a complex
enough collection of options, I think you might be able to create a
calculated field based on options chosen in the request form to show
someone their SLA on the fly. Caveat, I've not actually DONE that, but
it seems plausible from what I know of those fields. Alternatively, if
you want them t...