Request Routing Rules Is it possible to have if/then statements for
creating routing rules? I believe this would be helpful for when
requests have to go to Account Managers/Project Managers to review,
approve and turn into a project. For example, if I have an Account
Manager named Jonathan Hobbs and he works on all GAP projects, I would
want all GAP projects to flow to him. So setting up a rule, if the
Account Manager is Jonathan Hobbs and the Client is GAP, the request
would go to him.