This will suffice to remove the duration. Thank you for your help!

Thanks, unfortunately changing the duration of the issue does not seem to adjust the planned hours.

Yes, that's correct. Thank you for clarifying. The duration of the issue autofills to 24 hrs for a normal priority issue.

This is fantastic, thank you so much! This will be a huge help. I appreciate your efforts to help figure out a way to capture these hours. Thank you!

Thank you, Greg. I've tried to run a report like this (just an hours report without any parameters) but I do not have any lines assigned to a blank owner. I agree, deleting users is not a good plan, especially if they have history. We would definitely recommend deactivating and not deleting users....

Thank you, Adina. Is there a similiar way to capture this if the user has been deleted? I can't access their user record to collect the user ID anymore. I am less concerned about reporting on these users specifically (for instance, if there is a way to capture all user hours included those from de...