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annaasatryan
annaasatryan
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Need your input to improve request intake process - Workfront 25-09-2020
Hi all,We are planning to work on modernising the work intake process in the New Workfront experience. To that end, we would like to tackle some of the larger pain points you are experiencing in that process. In order to concentrate on the most important things first, we would like to get your input. There are 12 outcomes we have outlined in the survey. We would really appreciate it if you would go over each outcome and rate both its importance to you and your level of satisfaction with the curr...

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Re: Save a Request prior to Submit - Workfront 17-09-2020
Hi all,I am glad to let you know that the request draft functionality is delivered to production environment as of 2020.3 release. We also just released an update which removed the limitation of one draft per request queue topic. Feel free to review the functionality and provide feedback.Kind Regards,Anna Asatryan,Product Manager, Workfront

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Re: Multiple Drafts - Request Queues - Workfront 17-09-2020
Hi Justin,Thank you for your feedback. I am glad to let you know that we have removed the limitation of 1 draft per request queue.You can now have as many drafts for a queue topic as needed and the updated interface will still remind you that you can use one of those drafts. You can access your drafts as you're entering a new request, or from the Drafts area. Feel free to review and provide feedback.

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Request Draft functionality update - Workfront 17-09-2020
Hi all,I am glad to let you know that we have now updated the functionality for Request Drafts. We have removed the limitation on the number of drafts that you can have per request queue topic.You can now have as many drafts for a queue topic as needed and the updated interface will still remind you that you can use one of those drafts. You can access your drafts as you're entering a new request, or from the Drafts area. Please review this in your production environment and send us some feedback...

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Re: New "Drafts" feature Q&A - Workfront 08-09-2020
Hey Doug, Sorry for the delay in getting back to you on this. There is a way to access the drafts via API now, but it can be done by the logged in user only. We currently don't plan to make it widely available via our API.

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Re: New "Drafts" feature Q&A - Workfront 26-08-2020
Thanks Doug! I am glad we clarified the first part. For the API, let me check couple of thinks with the development team and get back to you. Kind regards,Anna

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Re: New "Drafts" feature Q&A - Workfront 26-08-2020
Hi Kevin, I apologise for the inconvenience caused by that issue. It has been already fixed and should reach production with this week's patch. Kind regards,Anna

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Re: New "Drafts" feature Q&A - Workfront 25-08-2020
Hi Doug, We implemented the drafts in an "auto draft" way so that users don't take any extra actions and if they do want to just submit the request, they can ignore the draft and it will be deleted when sent. So, there isn't an extra action required from the user if they don't want to deal with the draft. Let me know if this answers your concern. Kind Regards,Anna

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Re: New "Drafts" feature Q&A - Workfront 24-08-2020
Hi Doug, Thank you for the questions. Heather, thank you as well for the answers. They are all correct and that's how it works now, except for the last one. If an additional custom form is attached to the topic/queue for which there is already a draft created, next time the user opens the draft to submit the request, the request form will show the newly added custom form. Doug, as for the first 2 questions:There is no way to turn off the draft functionality. Could you please explain a bit more w...

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Re: Autosave or Manually Save Issue Before User Clicks on Submit Button - Workfront 17-07-2020
I am glad to let you know that this functionality is currently available in Preview environment and will be available in production with 2020.3 release.Best regards,Anna AsatryanProduct Manager, Workfront

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