Hi @bhaskarc1289447 , The dot notation in the XML element causes the
issue while parsing the XML. Can you try this way by changing the
payload: Instead of a dot use an underscore (abc_alpha_new_system_User)
or CamelCase (abcAlphaNewSystemUser)
Fixed
Regular
2015-05-8 And then try to
access
rtEvent.ctx.userMessage.userData.abc_alpha_new_system_User.userBackground.
Thanks, Malarrajan Sundarraj.