Hi @ParthaSarathy! I found the problem with the criteria for segment 2. The problem was with the rule of Customer ID for Segment 2. If I use "NULL" instead of "Not equal to 0" seems to work.Thank you so much for taking the time to help me find the problem!

Hi @ParthaSarathy, thank you for taking the time to help me! I noticed that I should change the crmID with CustomerID. In Campaign database crmID is empty, while each profile has a CustomerID, so I changed all the criteria in the workflow to reflect CustomerID. The problem could still be from matching the IDs? I mean in the csv file the ID is like 12345, 12346 and so on, while in the database the IDs are of different formats: some like "cust1" while others a longer combination of numbers and let...

Hello @ParthaSarathy ! Thank you for your reply. I tried your suggestion, you are right with the way I should filter for Segm 2, but it's still not working. The 2 contacts that are not in the database go to Complement, instead of Segment 2.