since ‎25-02-2020
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Darren_Bowers
MVP
Re: SMTP Configuration
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @ambikav86233380 you can find this info in the server configuration file: https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/appendices/the-server-configuration-file.html?lang=en#mailexchangerCheersDarren

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Re: Creating a countdown timer in HTML email
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi Roxie - We use Moveable Ink to do the same thing but it always ends up being a animated image to pretend to be a countdown timer. I doubt there is another way to do this as you can't execute code within an email body. Also be aware that Microsoft Outlook doesn't like animated images in emails so tends to display nothing unless you have a static fallback.CheersDarren

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Re: Create deeplinks to apps within emails
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @priyal_b - we have integrated Campaign Classic with Branch.io and Adobe Analytics to enable Universal Links with full attribution, so feel free to reach out if you need any help with integration. It is actually fairly simple but took a long time to figure out the best way to do this so our existing campaigns weren't affected. I also have some contacts within Branch and Adobe if you want to investigate this yourself for your environment.CheersDarren

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Re: Adobe Campaign Classic Scheduler
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @kumarg - its not recommended by Adobe, but you can use multiple schedulers in your workflow and schedule the three different schedules separately.Probably a better way to do it would be to have 3 separate "start" workflows and a main workflow. Each of the start workflows have a scheduler that executes on one of your schedules and some Javascript to fire an event call to kick off the "main" workflow which has an External Signal as the start point.The Javascript in each scheduler would look so...

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Re: Using custom API calls in Delivery
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
What type of field did you use to store the advisors HTML? I had major issues trying to use an actual memo/html field so just used a normal string field to store the HTML I wanted to insert. Also be aware that you probabaly need to HTMLencode the data you put into the temporary variable

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Re: Empty List
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
So am posting up the answer that helped @Ritu21 This is my actual workflow that does this:The first two steps are self-explanatory. The query is just querying the same record set for 0 records, but I also put all the additional data onto the schema that came off the schema when I first loaded it. I think this is so the new List has the exact same structure as the old list. Make sure you put the targeting dimension on there too.Then I just save the new list as the same name as the old listCheersD...

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Re: Is pk in broadlogRcp incremental
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @chiDing - the pk for nms:broadLogRcp is based on the sequence NmsBroadLogId. This sequence is shared amongst a number of other tables as well so its not exclusive to broadLogRcp.The table below is based on release 9032 and can change depending on your version.CheersDarren

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Re: Using custom API calls in Delivery
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi Austin - it sounds from what you are trying to do you just need format the output of the array (Advisors) into the content of the Email? If that is the case then I would just enrich a text field onto the schema and add some HTML text into it based on the array content for each target. So basically the variable on the schema contains your output HTML block.You can do this in your query by getting the temporary schema and writing back to it with the contents of the text/memo field with your HTM...

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Re: Diferent results of Contains vs Does not Contain
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Thanks Milan! Do you know if there is a way to force the database to include blank records when it does the query? Right now I am running the query using the "does contain" and excluding it, which is ok but still two steps I'd like to consolidate. Cheers Darren

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Diferent results of Contains vs Does not Contain
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi All - found something weird that we couldn't explain the other day. Testing out a simple query using Contains and the opposite Does not Contain gives different results.As you can see below, the full data set is 42,356 records. A query of lowercase(first name) that contains the text string "deceased" returns 7 records (this is correct). However, if we apply the query in the opposite fashion it returns 40,053 records. There was an extra 2,296 records it was excluding from the result set. It tur...

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How are some able to post detailed comments with images?
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Darren_Bowers

MVP

Darren_Bowers
- Community Help and Feedback
I see that some people in the community can reply in comments with images and better formatting, but whenever I try to leave Comments all I get is a simple one-line text box. e.g. https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/empty-list/qaq-p/383554/comment-id/7035 How are we able to leave formatted comments with images?

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Re: Customising Campaign Classic hosted MC instance
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Thanks @cragthonis. I have been talking to support about this as well and you are correct. Its a shame as we would have likeded the ability to easily develop some additional functionality to enrich and re-route messages but we will probabaly use the resources to create a microsite internally to do this if we decide to use MC for transactional messaging. Cheers Darren

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Customising Campaign Classic hosted MC instance
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Has anyone customised an Adobe-hosted MC execution instance before?We don't have direct access to these instances other than the "mc" web service account to send RT messages. You can't log into the instance with this account directly.What steps did you have to go through to develop any hosted Message Center customisations? (e.g. Custom RT events, JS, data enrichments, custom routing, etc)ThanksDarren

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Re: Empty List
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @Ritu21 - You might need to do a quick load of the List before the query step. This is so you have the actual List schema in the workflow. So the steps would be: Load List > Query 0 records > Save List. This should get you an empty List with the correct schema. Cheers Darren

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Re: Empty List
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @Ritu21 - the answer that @wodnicki gave is definitely one way to do it. I found another easy way to do it - just query the List for 0 records then save the List again. It preserves the List schema and purges the list by saving 0 records to it. The query just asks for records where the primary key is empty and the Update List just has the Purge List checkbox ticked.

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Re: MC custom event enrichment and routing
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Thanks @_Manoj_Kumar - I was hoping for some concrete examples before I reach out to Adobe Consulting. I agree that enrichment at the source is probabaly the ideal approach, but we want the option of enriching further if we need to. I have access to the "broker layer" approach as well but the Custom routing and enrichment JS options look like the simplest way of implementing this... provided anyone actually knows how to do it. Cheers Darren

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MC custom event enrichment and routing
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi All - I am trying to find some more info on the two Message Center Options MC_RoutingCustomJs and MC_EnrichmentCustomJs. The description in each option just tell you the functions to implement in your custom JS but nowhere shows any examples of how to actually implement these functions.Does anyone have any basic examples they can give on what you should be doing inside these functions to enrich and route the events?Thanks Darren

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Re: Batch size in Update data activity
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @szymons55769873 - the Batch Size refers to how many records are processed/committed at the same time in each database call. The default (max) is 10,000 after which it will just iterate to the remainder and then process them as a separate batch call in the activity.Changing the value can increase or decrease the performance of the database for some operations under certain circumstances

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Re: how to configure SMS channel
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @Ramaswami1. Yes SMS channel will be chargeable. The cost depends on your service provider and the plan you have with them. Most will charge depending on how many SMS you send per day/week/month and give discounts per SMS for more sends. Also be aware that Campaign Classic always requests a "Read Receipt" from your service provider so it can tell if the message has been delivered on the handset. This is usually an extra charge (but not always)2. You can configure this yourself with the help o...

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Re: Enable proof sending on Stage removes incoming targets
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Unfortunately not. We are working around the issue

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Re: Real Time Pricing in Email
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @raghavc - Have a look into services such as MoveableInk and Liveclicker. There a few companies that provide this kind of real-time service for emails. They can even hook into a client API securely to deliver the content in real time. Its not a free service, but can justify the uplift in clicks and conversions in some use cases.Cheers Darren

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Re: Error while sign in using Adobe ID
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @vkt1989 - Have you tried whitelisting the IP addresses you are using to access the server?https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/seeing-bas-010063-error-for-web-application/qaq-p/314665https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/error-while-publishing-webapp/td-p/330843Cheers Darren

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Re: ERROR SOP-330011 Error while executing the method 'Pl...
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Is there any more details on how you are invoking this? where is the error message coming from? we will probably need more detailed information on the context of what you are trying to do and how you are doing it

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Re: ERROR SOP-330011 Error while executing the method 'Pl...
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @Prasanna_Soni - its most likely a rights issue. Have a read thru this post and see if any of the folder rights apply to your issue: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/sop-330011-error-while-executing-the-method-startdelivery-of/td-p/317171

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Re: Second workflow is required for a campaign
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi Rama - you can create more than one workflow for a campaign. Its up to you how you organise your Campaigns and workflowsCheers Darren

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Re: Split Activity - Compliments giving low counts than e...
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @CSLTGUPTAA - we had something similar to this happen recently and its under investigation by Adobe. When we had a filtering dimension that was different (but related) to our targeting dimension, a simple split (random 50% + Compliment) would not split correctly - there were always targets missing in the compliment.The only way we got it to work properly was to use the same filtering dimension as the targeting dimension, do the 50/50 split then change dimension after the split.Cheers Darren

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Re: Similarity of Continuous Delivery with Recurring Deli...
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
The continuous delivery uses the same delivery instance on every execution, so the logs are appended into every time it is run. It will continue to use the same logs until a change is detected in the template which will then trigger a new delivery instance. Recurring delivery creates a new set of logs each time the delivery is executed as it is a separate delivery instance. Cheers Darren

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Re: Similarity of Continuous Delivery with Recurring Deli...
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi Rama - you would typically usually use a continuous delivery when you are sending a delivery more than once per day. Recurring delivery is usually used for a delivery that is sent less than once per day. There are no hard and fast rules, but the continuous delivery is used to take some processing overhead off the system for preparing the delivery itself.https://docs.adobe.com/content/help/en/campaign-classic-learn/tutorials/sending-messages/email-channel/recurring-deliveries.htmlOne other dif...

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Re: How to create sFTP external account for File Transfer
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @alik98709228 - If the sFTP account you are trying to create an external account for requires key-based authentication, then unfortunately you cant use an external account for this. sFTP external accounts in Campaign only support username/password authentication type.If you want to use key-based authentication to transfer files via sFTP then you can use a Javascript execCommand() activity to run curl / sftp using keys https://stackoverflow.com/questions/3250840/curl-for-sftp-with-private-key-...

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Re: Adobe campaign classic- Adobe Analytics- integration
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Darren_Bowers

MVP

Darren_Bowers
- Adobe Campaign Classic
Hi @pradeep_07 - It depends on whether your Analytics connectors for your different domains will point to different reporting suites or not. If they are the same reporting suite then you should be able to use the same connector but change the enrichment formula to add in some attributes from the schema you are using in the workflow, to distinguish the different domain somehow. I would reach out to Adobe or a local specialist partner (who does both Campaign and Analytics) to get some idea of the ...

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