If your use case is to send event data from your site/web app via Web
SDK to Experience Edge, and then you need to send that event data to a
call center or other system via web API, you could do that through event
forwarding, and it would be very fast. "Real time" there would largely
depend on the call center API performance. If you need to get profile
data to some downstream system like a call center CRM or issue
management system, you could look at an HTTP API Destination
https://experiencelea...