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Jen_Andrews
Jen_Andrews
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Re: My push message no report
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi @lawlietl,Are you still encountering issue with no tracking of opens of push notifications?Jen

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Re: Troubles in push messaging
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi @Fracalzero,Are you confident that the audience being used contains the user? In order for the user to become a part of the audience a couple of things, user needs to allow notifications, and needs to be sync'd, hit needs to be sent and processing in analytics.After you send in the view report are the users, published/failed/blacklisted users?Also, when installing the app and selecting the allow notifications in a Charles log are you seeing hits sent to Adobe that contains Push Opt-in true?Je...

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Re: Location Tracking - Custom POI file
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi @jeff_bloomer,It is not possible to use your own custom location file. The only current documented and supported method for uploading or deleting POI is below.Manage Points of Interest Regards,Jen

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Re: In app Messaging in web product
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi patrikl21964432​,In-App Messaging is designed indeed for Mobile Apps using the Adobe Mobile SDK implementation.Regards,Jen

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Re: Cannot find report suite Option in Adobe Mobile Services
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi venukam82699228​,Within the Mobile Services UI when you click the Add button. In the dropdown list of reportsuite, the only reason to not find the reportsuite you are seeking is, 1) the reportsuite has already been created as a manage mobile app, there can only be 12) you do not have access to the reportsuite with the user account you are logged into the Experience Cloud for the Mobile UI.Regards,Jen

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Re: Can't capture eVar value via App Measurement v4.x
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi Shinya OhnukiIn either the Mobile Services UI or the Analytics processing rules you must have the contextData being sent mapped to the appropriate evars.In Charles you will see for the hits being sent to Adobe a c. .c parameter, contained within these tags should be the values that you are sending as contextData which should be mapped to the appropriate evar either done via the Mobile Service UI under Manage Variables & Metrics or via processing rule in Analytics for the reportsuite.Regards,J...

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Re: App Crashes in Adobe?
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- Adobe Experience Cloud Mobile
laetizia_2018​,Here are the documentation links that provide how Adobe is tracking the crashes metric for both Android and iOS.Track App Crashes -iOSTrack App Crashes - AndroidRegards,Jen

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Re: AppsFlyer and Mobile Lifecycle Metrics
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi @bones_5317,Here is a a couple of links regarding the AppsFlyer integration with AdobeAppsFlyer AttributionAppsFlyer Integration with Adobe Analytics – Help CenterHere is a link to the documentation of the data column references that you would pull for Mobile Solution variables.Clickstream Data Column Reference Regards,Jen

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Re: Pageviews captured for eVar but nor for Prop for Mobile Apps
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi tirumalac26002557​,I would first confirm that in your contextData that being passed in your trackState method, is passing the correct values and that both the evar and prop are configured to capture the values being passed in contextData.Regards,Jen

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Re: Seeing 2 lifecycle calls upon the first launch of the app
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi venukam82699228​,If you could provide how you were able to resolve for any users in the future who may have encounter the same issue.Thanks,Jen

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Re: Can't get ADBMobile to work in Unity
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi falldeaf​,A couple of items for you to investigate.First if you set the setDebugLogging method it could provide additional insight.Are you seeing in your debugging a hit being sent? If so, but you are not seeing data, is the reportsuite Timestamp enabled or not?It may be that your reportsuite is not Timestamp enabled and you are sending Timestamped hits, in the json file, is offlineEnabled true?For further assistance, please contact Client Care (link below) so we can learn more about your spe...

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Re: App Crashes with Pages
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi laetizia_2018​,Here are the two links that describe how Adobe SDK reports a crashTrack App Crashes iOSTrack App Crashes AndroidThe Adobe SDK does not report the page or more detailed as type of crash.This mostly due to the fact that companies like Apteligent use a global NSException handler to provide more detailed crash reporting and an app is not permitted to have more that one of these kind of handlers because of this Adobe decided to not implement a global NSexception handler to prevent t...

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Re: LaunchEvent creates own pages?
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi laetizia_2018​,A launch event while in network trace will contains a pageName that has value of the application it should not appear in a Pages Report as the launch event is not considered a Pageview, it is custom link hit.Jen

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Re: Why are firstlauches in Visit Number 2,3 etc.?
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Jen_Andrews
- Adobe Experience Cloud Mobile
As suneeshkachroo stated, both items I would look at. Ideally in a perfect scenario, yes First Launch, and visit 1 should be the same. In cases where you are using some sort of potential custom visitor ID implemented, there could be a scenario where the initial First Launch and then after 'authenticating' that there is a new visitor causing a discrepancy. More investigation into exact implementation would need to be looked at. As well a couple of additional items, if the user was potentially off...

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Re: trackLocation() calls
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi Jeff,Yes, you can indeed send additional contextData same as a trackAction call. It would again depend on your requirement, it's likely not necessary to send trackLocations for each Action, the location, I would think would not move significantly from Launch until sending subsequent actions.Jen

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Re: trackLocation() calls
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi Jeff,A trackLocation request sends in the equivalent of a trackAction call. Generally, you would send trackLocation when the app starts, and then as you as often as you need based on the requirements of your app.Jen

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Re: The same problems using AdobeMobileSDK now under iOS12.
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi Tomasz,Apple often holds SDK impacting changes until the final, golden release of the OS, which are things like chipset architecture changes. We check the golden build immediately after Apple release and get a new SDK out asap as many customers have apps that ship with the new OS enhancements before the device is available. Seems like an odd thing to be broken by the iOS version though, given we moved the code off the background thread.Could I trouble you to open a ticket with support so we c...

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Re: Mobile Services Acquisition - No First Launch for Marketing Links
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi,Are you receiving in general First Launches/Launches from the App?In Charles to you see the hit being sent to Adobe that shows an InstallEvent? The referrerTimeout should not be 0, 5 should be perfect. Make sure that the actual ADBMobileConfig.json being used in the app has the correct value. Do you see the contextData in the JSON response?Regards,Jen

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Re: Capture MID value in native apps?
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi maheshj87070386To capture the MID value you would use the method visitorMarketingCloudID found here Experience Cloud ID Service MethodsThen pass this value via contextData in a trackState, trackAction, collectLifecycleData method.Jen

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Re: Can we capture MID for mobile apps
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Jen_Andrews
- Dynamic Tag Management
Hi maheshj87070386​To capture the MID value you would use the method visitorMarketingCloudID found here Experience Cloud ID Service Methods Then pass this value via contextData in a trackState, trackAction, collectLifecycleData method.Jen

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Re: Adobe mobile service with React-native-app
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi pankajkarole We currently do not have official React Native support.However, you may implement your own bridging methods or use 3rd party ones to use Adobe’s iOS/Android libraries with React Native similar to below. https://www.npmjs.com/package/react-native-adobe-analyticsThis implementation does not have Adobe product/engineering support.I'd also recommend that you navigate https://forums.adobe.com/community/experience-cloud/community-feedback and submit this as a feature request using "Sub...

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Jen_Andrews
- Adobe Experience Cloud Mobile
1. From the Native side capturing the hits being sent from either iOS or Android via Charles you will see a visid being called, then in the web you would see a call with the same visid as it would be passed when you use visitorAppendURL in the SDK2.DTM can handle this. You will add the setting name overwriteCrossDomainMCIDAndAID = trueExperience Cloud ID Service Settings for DTM

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Re: Action Name Report Attributes
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Jen_Andrews
- Adobe Experience Cloud Mobile
The ActionName that is passed in the trackAction call,[ADBMobile trackAction:@"myapp.ActionName" data:nil];https://marketing.adobe.com/resources/help/en_US/mobile/ios/actions.html#wh-view-codewill be sent each time the trackAction is called. The value that is captured, does not expire, and is captured and reported each time it is sent. You can think of it similar to a s.tl() call for the web, in Mobile the trackAction is basically a custom track link call. You can pass optional evars, events in ...

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Re: Mobile App bug Close App === Crash event
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi, I would suggest to log a ticket with customer care, so it could be further investigated, it may need some engineering assistance. Please include the Company Name, ReportSuite, App Name (is it available in the App Store?) and steps to reproduce. Jen

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Re: Mobile App bug Close App === Crash event
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- Adobe Experience Cloud Mobile
Hi Mario, What version of the Mobile SDK do you have implemented?Jen

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Re: Adobe In app messaging on Android gives an error
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Jen_Andrews
- Adobe Experience Cloud Mobile
In order to use in-app messages in Android, we need a reference to the current activity. You can reference by passing it in with the Config.collectLifecycleData(Activity activity); method. This method previously existed with no parameters, but a new overloaded version allows users to pass in the current activity.Step 4.In-App Messaging

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Re: Problems using AdobeMobileSDK under iOS 11
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Jen_Andrews
- Adobe Experience Cloud Mobile
Hi Tomasz,This was an issue that was resolved in a newer version of the SDK.Please see the thread, the pod was updated. You require pod updateXcode 9 Main Thread Checker Violation · Issue #214 · Adobe-Marketing-Cloud/mobile-services · GitHub Jen

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Jen_Andrews
- Adobe Experience Cloud Mobile
Adobe Bloodhound as of April 30, 2017 has been sunset. As Arun suggested, 3rd party tools such as Charles or Fiddler would be suggested for use in testing and troubleshooting.

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Re: app uninstalls.
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Jen_Andrews
- Adobe Experience Cloud Mobile
Adobe Mobile SDK does not capture app uninstalls.Unlike some Mobile metrics, there are several that you would have to map as described here if you would like to see these metrics in reporting.Managing your App

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Re: Adobe Analytics - Mobile SDK not working with IBM worklight webencrypt
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Jen_Andrews
- Adobe Experience Cloud Mobile
ranjithpandig81789048​,You can place the ADBMobileConfig elsewhere, a location that is not encrypted using the overrideConfigPath. https://marketing.adobe.com/resources/help/en_US/mobile/android/json_config_remote.html, https://marketing.adobe.com/resources/help/en_US/mobile/ios/json_config_remote.htmlRegards,Jen

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