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We have recently implemented CCPA form in website for customers who choose to opt-out from communication. Now we are receiving few customer Ids from CRM which is flagged out for social media communication. So need a solution to remove such customer ids from segments or social media communication. What is the best solution for this use case.

 

  • Remove customer ids from each segments using logical conditions
  • Disallow customer ids directly from destination (Need solution how to do that)
  • Delete customer ids using AAM CCPA request
  • Create isolated trait using override method to unsegment customers from all qualified segments.

Any best solution would be welcomed and appreciated.

 

Thanks

Keerthi

 

 

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