Dear All,

We are using dynamic media. When I upload PDF to AEM, it is getting uploaded to dynamic media.

However, all the dynamic media related properies are not getting updated to the PDF asset metadata for example - dam:scene7FileStatus, dam:scene7PublishPending etc.

dam:scene7FileStatus is always UploadStart and thumbnail images shows as processing....

This is happening only for PDF. Images, videos are fine.

We recently installed service pack 6.4.8, however there is no issue on lower environments. Issue exists only on production.