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Hello. I have a few questions regarding non-urgent work. Our team is continuously manually changing dates as non-urgent tasks as they approach the assigned due date. Workfront is labeling tasks as “late” or “behind” based on the assigned due date, but technically the tasks are not late or behind since the work isn’t urgent.

 

  1. Does Workfront have a solution for non-urgent or evergreen work that doesn’t need an assigned due date? In other words, is it possible to have a task without dates if the task is not time sensitive?
  2. What is the best practice for how to managing a backlog of work not ready to be assigned? Are backlog items best held in the Request Que? Or should a project be created with a status label like “queue” or “idea” then updated to “planning or current” when the work is ready to be worked on?

 

Thanks for your help.

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