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Who Me Too'd this topic

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Hello all,

 

I have an A/B activity where I'm seeing traffic enter both experiences. What initially brought my attention to this was interaction with the chat widget (~10%) in the control variant -- Live Chat Button Opened. See Venn diagram and data below. This is unexpected because the widget is being suppressed in the control. In fact, there is no code that would deliver the widget here.

 

Is this type of traffic crossover common? Is it possible a visitor entered experience B clicked a button, then later enter experience A, but the initial engagement was captured in the subsequent visit?

 

bkmills_0-1644422414986.png

Thanks in advance for your help!

 

-Brion

Who Me Too'd this topic