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Who Me Too'd this topic

LeonieSwart
Level 3
Level 3

Hi

We currently are experiencing the following issue:

Not all of our opens are tracked as the default open tracking pixel for Campaign is at the bottom of the email.
The email content created by our business is sometimes too long so that particular clients like Gmail cut off the bottom of the email.
Due to that the tracking pixel isn't loaded and an open isn't registered.

We've tried to convince business of creating smaller emails but this isn't something they are willing to apply consistently.

How can I move the default tracking pixel to the top of the email?
Or how do you go about too long email content?

I already tried including the Option of the OpenFormula manually at the top of the email, resulting in 2 tracking pixels. But it seems only the bottom one is being taken into account.

Our current workaround is inserting a tracking pixel from Litmus but this isn't ideal as we don't have the data in Campaign using this method.

Thanks!

Leonie

Who Me Too'd this topic