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Unable to send email in journey orchestration when segment qualification event happens

AtulChavan
Level 2
Level 2

Hi Experts, 

I am trying to implement one use case which requires to send an email to customer when it qualifies certain segment. 


My journey orchestration flow is like [Segment Qualification Event (Behaviour:Enter)] -> [Custom Action : Email] -> End.


Here the problem is I am unable to send email.

Can somebody please provide direction how this can be achieved ?
Tagging top JO contributors  : @RussLewis @Jeremy_Page @ns123456 @nikhils71778662 

3 Replies
mickael_b1
Employee
Employee

Hello @AtulChavan,

Did you tried with test mode? does the email work with test mode? (just to understand if the problem is at the email level or segment qulification level

AtulChavan
Level 2
Level 2

well yes I tested my email custom action with other events where I can type in email-id while testing the event ya email is working fine. Also qualification works fine. Its just when I put them together in journey I dont see them working

mickael_b1
Employee
Employee

if qualification works well and qualification works well and only both together work not well, it might be a bug could you log a support request (clicking on I button top right of the UI) @AtulChavan ? Support will have a look and if no solution push the case to engineers.