multicapping not working using AJO decisioning

[D_KJa]

We need to display a test on a webpage using a code-based channel. The test should appear only once per day (single capping) and no more than three times per week (multi-capping). We want to achieve this using AJO decisioning. We first tried implementing single capping by adding a decision policy to our journey, but it isn’t working as expected.

[Mayank_Gandhi · Accepted solution]

@D_KJa You’re trying to do per-profile capping of a web test via AJO Decisioning + code-based channel:

• Single cap: at most 1 test exposure per day per profile
• Multi cap: at most 3 exposures per week per profile
• Implemented “by adding a decision policy to the journey”, but it’s not behaving as expected.

Two important clarifications:

1. AJO Business Rules / Capping Rules (Admin → Business Rules) govern message send frequency (email/SMS/push etc.) across journeys and campaigns, not how many times a “decisioned” web test is returned in a code-based placement. Those rules won’t enforce caps on code-based decision responses.
   – See message & journey caps: 
   Set message & journey capping rules • Configure business rules - Frequency capping

2. Offer/decision-item capping is done on the decision item itself (Offer / Decision Item) via frequency capping constraints. That is the right mechanism for “only show this experience X times over Y period” in web/code-based use-cases.
   Decision Management - Frequency capping • Decision items