Clarification on JWT Authentication for Adobe Journey Optimizer Feedback Webhooks

[TapanSaikia]

Hello,

I'm in the process of configuring a feedback webhook in Adobe Journey Optimizer for my API triggered transactional mails and have selected JWT Authentication as the method. However, the documentation does not provide detailed information on the specific requirements for the following components:

• App ID: What exactly should be included in the App ID for the JWT authentication?

• API Token: Is an API token required for this authentication method? If so, how should it be generated and included?

• JWT Payload: What claims and information must be included in the JWT payload to ensure successful authentication?

Could someone please provide detailed guidance or examples on how to correctly configure these elements for JWT authentication in the feedback webhook setup?

Additionally, is it possible to do authentication using an access token, where a first call is made to obtain the access token, and then this token is included in the main webhook request? If so, how would this flow work in the context of feedback webhooks?

Could someone please provide detailed guidance or examples on how to correctly configure these elements for JWT authentication or access-token-based authentication in the feedback webhook setup?

Thank you for your assistance.

---

[DavidKangni · Accepted solution]

Hi @TapanSaikia 

if your webhook vendor requires a JWT auth, then you need to gather these details from them.

Thanks,

David