Comment
Wait times for Client Care chat or phone support are > 20 minutes on average now - Please improve!
05-02-2014
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Chat and phone are > 20 minutes wait and a lot of times you do not get through to anyone. Submitting a ticket by email is rarely useful, especially for urgent matters because no matter how much detail you provide Client Care, it's never enough and the 24-48 hour response window will easily double when Client Care responds that they need a bit more information to investigate. This has become a vicious cycle with trying to get support.