Avatar

Level 9

Hi Dustin! I'm glad to hear we have your commitment. My experience with the WF support team has always been pleasant, however, it is not always something that can be resolved.

I want to echo Dawn here when she said:

Unfortunately I do not have time to document all the details and steps every time something happens and open tickets so I've stopped sending issues in and the service when call support as described by others is the same that I have experienced as well.

For example: I exchanged literally 10 support emails for a blank report for support to say "this doesn't happen very often but once a Report is broken there isn't anything we can do from a Support side of things to fix it".

I eventually gave up because quite frankly - dedicating the time to work with support was taking so much longer than just 'dealing with the issue'.

I honestly feel that these community threads are getting more results - which is unfortunately because I never prefer to write something negative that isn't constructive. I agree 1000% about Kevin's assessment of Adobe's intention.

Perhaps we need a 'Heads Up! I noticed this is hiccup- anyone else' thread so we can easily communicate bugs. I've waived the white flag with trying to work through support because it's too labor & time intensive.