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Level 4
The biggest problem we had in our company was that the three departments in our organization all had different ways of doing project management. Most project owners were never formally trained as project managers, so they lacked the perspective of keeping a plan on time, on budget, and tasks assigned with real planned and actual hours and dates. Furthermore, the PMO only got lip service from the managers at the top of our organization. It was not until a new VP came on board and he demanded adherence and support of PMO processes/Workfront that Workfront was taken seriously. He had to give a few middle managers a real talking to before they started to be supportive. Subsequently, we had to "Re-Launch" Workfront to the users and re-train them to be sure everyone got their questions answered and everyone was made to attend the live training or a recorded session if they missed the classes we held. Without real executive level engagement the PPM tool almost failed. Chris Mueller HLUS: Holdings