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"I got honked off when my Google Assistant didn't respond to my command to play music from Spotify fast enough this morning."
You may not realize this, but the above comes off as belittling the situation. One can hardly compare using Google Assistant and Spotify to using an enterprise app whose job is to make project management more efficient and accountable. This is a false equivalence on quite an order of magnitude (several orders based on the size of the companies and deployments involved; I'm a smallish fish in this pond).
As for the question of the why not everyone sees the issue? That would be something we all hoped WF would have tracked down by now.
It could be as simple as some back-end cleanup on some specific accounts, like when I have to reset a WF user account because "it's acting oddly." If it works, it works.
But what many of us are arguing is that the burden lies with WF, not the various customer admins. Many of us have played the ticket game and it feels like we are being blamed and made to go through useless, and flaming, hurdles. I have a fair bit of IT experience and have a fairly good feel for when I am being dodged or dismissed. May not be WF's intent, but that's how it feels.