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Level 2

Thanks for the response. We simply need one consistent number and it does not need any special characters. Our previously tracking system assigned a "job number" and it incremented by one. This number is used by the customer to track their request through the whole process. We are seeing issues with the customer receiving a request reference number in their initial email, which they assume is their final tracking number, but it is different than the reference number for their project. Our Workfront consultant helped us add a field on a custom form that copies the reference number from the request over to the project so we can at least use the search feature if the customer calls or emails us. We have a lot of physicians that simply pick up the phone to call us in between patients and often all they have is their email for reference. The other difficulty is that this copied number is buried in a custom form so our staff are struggling to find it when working on projects. The numbers are growing rapidly in size (our first reference number is in the 22,000s and we are now into the 48,000s) after only 3 weeks. We also use this tracking number for archiving in several current systems. As we implement our new DAM system, the consistent numbering would assist with being able to program for that integration.