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Hi Mike,
How are you currently implementing the start/stop lifecycle calls in the onResume/onPause methods (for each activity)?
If you are not, the SDK will be unable to queue or send hits.
If you are, it is possible there are errors there and we may need to review your code.
What device models and Android version are the devices you are having issues with?
Could you enable debug logging before the next time you move the app to the background on one of the affected devices?
Could take a look at the log to identify the possible cause.
- Carey
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