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Hi Venuka,
Can you provide more details about the workflow?
1. Which version of SDK and Operation system you are using?
2. Is this a fresh install or testing the simulator by restarting the app?
3. What are the two Lifecycle events sending out? Do they contain InstallEvent, LaunchEvent, CrashEvent, SessionInfo?
4. Is backdateSessionInfo enabled?
Best Regards,
Calise Cheung
Mobile Engineer