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Employee Advisor

Hi Kelly,

The first thing I would recommend would be to validate your mobile implementation to make sure it's sending image requests:

http://blogs.adobe.com/digitalmarketing/analytics/validate-your-mobile-app-measurement-implementatio...

If you're not seeing image requests, you'll want to modify your implementation so they successfully fire. If you are seeing image requests but no data in Adobe Analytics, check what trackOffline is set to. From there contact Adobe Marketing Cloud Customer Care verifying the report suite's time stamp support equals the backend report suite setting.