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Hi FraCalzero,
This could be caused due to implementation issues with GCM/FCM API configuration. You can get the step 2 reviewed under the below article:
If this still doesn't resolve the issue, I would suggest that you get a ticket opened with ClientCare team through any of the Supported users in your organization. Make sure to relay below details with the incident:
- App build
- Code implemented
- Report Suite and App Name in Mobile Services UI
- Push Message Name with which you tested the issue
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