Hi @ians,

Assuming this will help you somehow

Are you doing this on "mouseout" function ? We had configured the same activity a while ago and did not see any problem with notification alert. Since the alert is inside the view-port and "mouseout" function works only if user moves his cursor above the viewport, your pop-up will be displayed even in his first visit. Please check with your front end developer how the pop-up functionality is designed. Let me know if you need any more information.

Best Regards,

Mohan Vamsy D