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Hi @ians,
Assuming this will help you somehow ![]()
Are you doing this on "mouseout" function ? We had configured the same activity a while ago and did not see any problem with notification alert. Since the alert is inside the view-port and "mouseout" function works only if user moves his cursor above the viewport, your pop-up will be displayed even in his first visit. Please check with your front end developer how the pop-up functionality is designed. Let me know if you need any more information.
Best Regards,
Mohan Vamsy D