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Hi,
We are planning on adding an Instant Messaging feature to an application used by two kind of users : customers and agents.
The goal is to allow text/audio/video chat (possibly with the three options simultaneously but most likely with either text or audio+video) with the following use cases:
- Agent (1 or 2) <-> Customer (one-one or two-one)
- Agent <-> Agent (multiple users)
- Multiple opened chat session for a given user (mutiple windows similar to gmail)
We also need to display a list of users (both online and offline + capabilities (mic,webcam)) -> should we leverage some kind of main room for this as well?
So far we have identified three possible scenarios to achieve this:
- One Room per chat/conversion : the user would need to create a new room from a template and send the url to other recipients (through a global message bus, maybe a global/general room). This also implies having multiple session opened as a user can have multiple one-one conversations
- Create only one room and use groupNames to manage the privacy of a conversation but that seems to create one collectionNode per groupName and I’m not sure how that will scale on the long run.
- The last option would be to send everything to a single collectionNode (like in the simpleChatModel) and simply rely on the recipiendIDs to manage the privacy but that seems a bit overcomplicated to manage a conversation with multiple users as we would first need to share the list of members for a given chat.
Would you guys have ideas or recommendations around this or maybe an Instant Messaging exemple?
Thanks,
Nicolas
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