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Have you run SRT for the PDFG requirements?
a. Using command prompt go to : <LC_Install_Dir>\pdfg_srt
b. Issue the command: SystemReadinessTool .vbs <outputDir>
c. Review the SRT Report
i. There should be no Error Messages(even include set Adobe PDF as default printer)
ii. There should be no Warning Messages related to the Application you plan to test