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I am at a loss also .....You have the target version set for 8.1 so I assume that they are using at least an 8.1 version. And I assume that they are not getting any errors or dialogs when they open the form?
One thing to try (its a long shot) - in the File/Form Properties/Defaults set the "Preserve Scripting Changes to form when saved" from manual to automatic.
Paul
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