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Hi
By default, the checkbox to run the Prepare Data on the User service step is turned off.
Navigate to the Presentation & Data tab on the User service.
If you have selected an Action Profile that specifies a Prepare Data process, you'll see 3 checkboxes under the section: Specify when the Prepare Data process runs
Check "The user opens the task" and it will now run the Prepare Data on the User service.
Note: This is unchecked by default so that any data entered on the startpoint step is not overwritten at the user step.
It is up to the process designer to save off any data that you do not want overridden when the Prepare Data loads.
Diana
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