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Hi Margaret,
Which event have you used for the script? I would recommend the exit event of the second dropdown.
The script looks okay, but just make sure that the second dropdown has .rawValues of "ACD" and "Agent".
Also check the relative reference from the second dropdown to the agentID object. This may be full enough if they are separated by subforms.
Make sure the form is saved as a Dynamic XML Form in the save-as dialog.
Lastly, are there any errors in the JavaScript Console (Control+J when previewing), which would indicate a problem when interacting with the second dropdown?
Niall
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