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Hi NKOWA3,

Thanks for your response. That does sound like an ideal solution, but unfortunately it's not something we're capable of here (sigh).

That said, after a LOT of trial and error I've managed to make some progress. We now have functioning forms that send a correct reply consistently (except in certain versions of Foxit). I'm not quite sure where the fix came from, but bottom line is they have to have a submit button (created as I mentioned before) AND they have to be distributed. If I try using just one or the other I run into problems. Foxit doesn't appear to show a submit button on a distributed-only form, and Adobe Reader seems to fail silently if the form only has a submit button and isn't distributed.

I'm satisfied with that - so long as I can write sufficiently clear documentation to avoid any dodgy forms, we're all good.

Thanks for your help, and hopefully this will be useful for any other poor souls with the same problem.