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The way the file is opened, is from a link in an email message. After clicking on the link, Adobe Acrobat opens the document up from the server. So it is never opened in IE or Firefox. I created buttons on the form that save your changes via the trust function and then opens up a pre-populated email message with the hyperlinks in the document.
I'll try your idea in #9.
Another thing to try: Close any Windows Explorer windows you may have open and try opening the file through Acrobat (e.g., File > Open...). Any difference?
Thank you.
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