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Is the user trying to edit the document using Adobe Reader?
If yes, You need to reader extend the PDF in order to enable users to edit the PDF using Adobe Reader.
You can Reader extend PDF using Acrobat or LiveCycle server depending up on the volume or usage.
Please go through this blog to understanding the licensing of Reader Extensions http://blogs.adobe.com/livecycle/2013/05/understanding-reader-extensions-licensing.html
--Santosh
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