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I just know that they are using Adobe LiveCycle and the forms we send them they upload to their website that we login to. Basically it is loan documents that I am sending them that will fill in all the customer's information based on a screen we see to input all the customer and loan data. Once we are done we want to just select the documents we want to print and it would be mapped to all the information we entered earlier. The problem is some of the forms required custom calculation scripts some with if/else statements and others with other math formulas that they were unfamiliar with or didn't know how to write the script for.
All they are able to do is do basic mapping to the customer data file or simple addition math formulas. I spent over 1 hour on the phone with their "tech support" going over 1 form (with 6 pages) and barely made it through page 1 and half of it they couldn't do or figure out a work around to get the data or calculations done. So I told them to stop and I would handle writing all of the custom scripts for the forms and send them back in.
I have done this and now the forms are all broken with any field that had java-script in it. Corporately we use this company and I have no control over selecting another company to use for the data information and I was working on a solution that would eliminate another separate program we currently use to print all loan documents.
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