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Level 10

Hi Tamilgodi,

I don't see the screenshot, but let's work on...

In relation to previous versions, I think that "Datasets" are no longer applicable to v9. Acrobat automatically stores the responses in the "_responses.pdf" file. This is provided you have distributed the form through Acrobat first.

I think you are using Acrobat Standard v9. That is not an issue as the Acrobat.com should be a feature of the Standard version.

The help file for Standard also states:

Acrobat provides several distribution options in the Send For Shared Review and Distribute Form wizard. When choosing an option, consider the security needs for the distributed file, what servers or websites your recipients can use to download the file, and how you want to receive comments or form data.

Acrobat.com

Acrobat.com is a free, secure web service that works with Acrobat. Participants download a file from Acrobat.com, and add comments or forms data using Acrobat. When finished, participants publish comments or submit secure form responses to Acrobat.com. Form responses are also stored on your hard drive as they are returned. When using Acrobat.com, you can also allow reviewers or form submitters to open and share the PDF in a live chat session.

Internal server

You can use your own internal server location if your recipients work behind a firewall and all have access to a common server. The server can be a network folder, Microsoft SharePoint workspace (Windows only), or a web server folder. You can include a link to your distributed PDF or send it as an attachment in an email message. For reviews, published comments are uploaded to the server. For forms, responses are stored on your hard drive as they are returned.
Note:  Web server folders are not available for form distribution.

When you specify your own server, the wizard prompts you to save a profile with the server location and the distribution options you chose. The next time you distribute a PDF, the saved profile is available as an option in the wizard.

Email

The Distribute Forms wizard has an option for sending a form as an email attachment. You can send the form using your own email client, or use the wizard to create an email message in which the form file is attached. Once your recipients fill out and submit the form, the responses are returned to your mailbox. Each response is copied into a master response file.

The email attachment option is not available in the Send For Shared Review wizard. To start the wizard for an email-based review, choose Comments > Attach For Email Review.

The following are the screenshots of what I see when I distribute forms to Acrobat.com. Click Forms / Distribute Form... I hope that you have similar choices:

We have previously set up a free account on Acrobat.com. When you click Next (above) Acrobat logs you into your Acrobat.com account (it may ask for your log in details).

Once Acrobat has resolved the email addresses (it could't resolve the above addresses). It will open the tracker window, which was in my previous post. At this stage the form is distributed and the receipents will have received their notifications.

One issue you may be having is that the receipents have to be using the free Acrobat Reader version 9 as a minimum. Now I know that you have the Standard version, but it may be that your system also have the Reader installed. I would recommend that you download the Reader v9 as well and see if that resolves it.

I appreciate that you are experienced in distributing forms, and I only include the screenshots to show you what I am seeing.

I really hope that this helps,

Niall