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Hi John,
as it turned out, there is a setting in IE where you can enable/disable ActiveX plugins. I do NOT refer to the overall ActiveX settings, but the "Manage AddOns" option in the settings dialog. There, each specific addon can be disabled/enabled separately. With some versions of Reader 9 there seemed to be a problem that (for unknown reasons) the Reader plugin was in a disabled state. Maybe you can check that?
Regards,
Steffen.
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