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Level 5

Hello everyone,

I face an issue where I send 3 deliveries to customers and 1 of them don't have data concerning the messages to send process/success ratio. You can see this on the screenshot below.

nlclient_YtAv6WauLN.png

nHEw6XRTqV.png

The results for the first delivery are both equal to 0 and should not be the case.

These are the delivery logs. (notice the status is on pending)

oelmfecpac.png

And I have tracking logs available so I know that the delivery was send out successfully but display 0 for both success/process.

I check the documentation on this issue and I can confirm that both my technical workflows for the mid sourcing delivery logs and delivery counters are working. I restart them just in case.

I already recomputed the delivery and tracking indicators for this delivery but no update after this manipulation. (I wait at least one hour)

Is there something else I can do ? Strange issue also is that this happened on one of the three deliveries I send out.

Thank you in advance for your answers.

Kind regards.