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Hi,
Deliveries in workflows must have a target mapping configured, in almost all cases to nms:recipient.
To use the target mapping, the transition feeding the delivery must be using the targeting dimension in the mapping (nms:recipient). If it's not, use change dimension activity to set it, via the change dimension field in the activity. If nms:recipient isn't showing up in the field, you can join it in with an enrichment ahead of the activity.
Thanks,
-Jon